Accessibility statement for

This accessibility statement applies to, which is run by the National Institute for Health and Care Research (NIHR) Cambridge Clinical Research Facility (CRF). We want as many people as possible to be able to use this website. This means that users can:

  • zoom up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader

We’ve also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • some of the text is in ‘show/hide’ sections which are difficult to navigate using just a keyboard
  • users may be unaware of embedded video content.

We are working to address these issues.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 14 calendar days.

If you cannot view the map on our ‘contact us’ page, call or email for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Please contact us to discuss your access needs. Find out how to contact us.

Technical information about this website’s accessibility

The NIHR Cambridge CRF is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We plan to add text alternatives for all images by September 2021. When we publish new content we’ll make sure our use of images meets accessibility standards.

Disproportionate burden

Navigation and accessing information

There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option).

Low-contrast hyperlinks / web components

We use the colour coral to display hyperlinks in our website, in accordance with NIHR branding guidelines. However coral hyperlinks may be difficult to read for people with low vision or colour-blindness. We are working with the central NIHR team on the current branding guidelines including colour for our hyperlinks. We will update any of the branding as soon as possible when new recommendations have been set.

The NIHR Cambridge CRF has a sub-site for children and adolescents: This is designed to be very bright and cheerful to attract its audience (children and under-18s). However many of the features of this part of the website fail accessibility standards, particularly in the low contrast of headings, hyperlinks and buttons.

We believe that improving both the navigation and low-contrast hyperlinks and other features of the children’s sub-site now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment if and when the website is redeveloped.

Video players

This website has embedded video content from YouTube. These may not be accessible to screen reader users, as screen readers cannot recognise iframes (which YouTube uses to embed videos).

We will alert users to video content by giving the videos a ‘title’ attribute. This will include the name of the video followed by the words ‘video player.’ This will help to make the YouTube player more accessible. Ultimately we would like to add accessible play, pause and stop controls to YouTube embedded videos but this is a longer-term development project.

Content that’s not within the scope of the accessibility regulations PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access and get involved with the services we provide. By November 2021 we plan to either fix these or replace them with accessible HTML pages, including booking forms and programmes for training courses facilitated by NIHR Cambridge CRF. However, some essential documents published on our website are authored by external organisations which we cannot update.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix pdfs of conference posters that were uploaded before 23 September 2018 as these fall under ‘historic documents’.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not currently host live video streams but may provide these in future. However we do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

We plan to address all accessibility issues starting with our public-facing pages This includes the sub-site We plan to complete this by November 2021.

We will then address the following sections (with estimated completion dates in brackets):

Preparation of this accessibility statement

This statement was prepared on 21 September 2020. It was last reviewed on 20 May 2021.

This website was last tested on 21 September 2020. The test was carried out by NIHR Cambridge CRF.

We decided on a sample of pages to test. This included:

  • homepage
  • content pages that are mostly text-based
  • pages with images, video and audio content
  • PDFs and other document types
  • navigation pages
  • pages containing information about accessibility, how to contact us and legal information.